The offer is limited to individuals aged 18 and over residing in Metropolitan France, including Corsica, Germany, the Netherlands, and Spain.

We do not accept items purchased before 2017, as well as women's tops and t-shirts from before 2019. Additionally, personalized items are not eligible for trade-ins.

Your item must be clean and fully functional: zippers, seams, and elastics should be without defects, no missing parts (buttons, ornaments), no holes or tears, and no stains or odors. Stained, damaged, and/or incomplete items will not receive a return credit.

We distinguish several levels of condition:

New condition: with original tags, never worn.
Excellent condition: the item is like new with no signs of wear or defects.
Very good condition: the item only shows minor signs of wear, invisible from 30 cm away.

Follow the steps of our return process to identify the products you wish to sell, create your account, and provide your information. There are two return options:
1) In-store drop-off (only available in Metropolitan France): drop off your items at one of our participating stores and receive your voucher immediately.
2) Postal shipping (available wherever we operate): we provide you with a prepaid shipping label. Send us your products in the box of your choice. You can drop off your package at a Post Office, pickup point, or Chronopost Agency. Upon receiving your package, our teams will inspect the condition of your items. If our conditions are met, you will be notified by email within 15 days that your account has been credited.
Log in to the "my credits" section of your Sandro second-hand customer account and generate your store credit at your convenience.

Once generated, your store credit is valid for one year and can be used in Sandro boutiques, online at sandro-paris.com, or on secondemain.sandro-paris.com.

No: In accordance with our terms and conditions and in line with our more responsible, we do not return items that, during inspection by our experts, do not meet our return conditions.
Rest assured: rejected items still receive a second life. They are donated to an association specialized in textile recovery or reused by a partner in an upcycling process.

However, in the case of a store trade-in (only available in a selection of stores in France), if your item is deemed non-compliant by our sales team, you will be able to retrieve it immediately. No voucher will be issued to you.

Each piece available on the Sandro Secondhand website undergoes numerous stages to guarantee its authenticity, condition and cleanliness.

- Receiving pieces: Customers who have resold a Sandro item they no longer wear will receive a prepaid shipping label. This enables them to send their items free of charge and directly to the French textile reconditioning specialist with whom we work. Product authentication, cleaning, quality control, storage, shipping and returns of Sandro Secondhand items are carried out on site. After the items have been checked and authenticated by our specialists, customers receive a voucher to use on the Sandro Secondhand website, in our physical stores or on sandro-paris.com.

- Cleaning second-hand pieces: All incoming pieces are sorted according to the kind of washing they require. Cleaning depends on the characteristics of the garment, such as its material, any embellishments, colour, etc. Depending on these criteria, the garments will be cleaned directly by the specialist or sent to the dry cleaner. Delicate pieces are cleaned in separate bags to preserve the quality of the fabric. For cleaning, the specialist uses REACH-certified products from the ECOLAB brand (so they comply with current regulations and legislation), manufactured at the Châlons-en-Champagne production site and ISO 14001-certified (a standard applied to environmental management systems). Depending on the specifics of each piece, they will be machine-dried or dried on hangers.

- Ironing & quality control: The cleaned and dried pieces are then ironed, and our experts carry out rigorous quality control, including a detailed analysis of the overall condition of the piece and the quality of the fabric, checking the completeness and condition of the buttons, the inside of the pockets, the seams, etc.

- Possible repairs and refurbishment: Designed to last, most of the pieces we receive are in excellent or very good condition. However, if necessary, certain pieces can be sent for repair in order to offer you pieces of impeccable quality on the Sandro Secondhand website. Our experts carry out minor repairs such as reinforcing buttons, sewing on labels, redoing invisible stitches, etc. The repaired pieces then undergo a second quality check.

- Photoshoots & Storage: The pieces are now ready to be photographed and uploaded to the Sandro Secondhand website. Pending their second life in your wardrobe, they are stored by our specialists in a dedicated space.

Residents of mainland France (including Corsica), Germany, the Netherlands and Spain are eligible for our trade-in scheme :
- In one of our participating stores or via postal delivery for Metropolitan France (including Corsica).
- Via postal delivery for Germany, the Netherlands, and Spain.

During your return request, our simulator offers a trade-in value, ranging from 15% to 55% of the original retail price including taxes, depending on the nature of the product and the condition you declare for each item. This value is either approved or may be adjusted by our reconditioning team based on the condition observed by our experts. You will be credited with this amount directly to your secondemain.sandro-paris.com account. If our team finds that the products you send us are not functional or fall outside the scope of the return, your account will not be credited.

You can change your details in your secondhand.sandro-paris.com account.

Please note: your Sandro Secondhand credentials are different to your Sandro Paris credentials. To sign in to the Sandro Secondhand website, you must create a different account. If you already have a Sandro Secondhand account but it is not working, please contact us using the form here.

We only deliver to metropolitan France including Corsica, Germany, the Netherlands and Spain. The delivery time is 3 to 5 working days in France and 5 to 7 working days in Germany and the Netherlands. We deliver to your doorstep or to a relay point of your choice. The shipping costs are between €4.90 and €6.90, depending on the country and shipping method you have chosen. The amount is displayed when paying the order.

You have 14 days from receiving your parcel to return an item. If you placed your order with a Sandro Secondhand account:

- Sign in to your customer area.
- Declare your return. A shipping label will be generated. You are responsible for return shipping costs. An amount of 5€ corresponding to the return shipping costs will be deducted from your refund.
- You will be refunded once the return has been received.

If you placed your order without a Sandro Secondhand account: please email secondemain@relationclient.sandro-paris.com with your order and shipping information to request your return.

Items cannot be exchanged; you must proceed with a return and make a new purchase.

When you make your trade-in request, our simulator will propose a buy-back value between 15% and 55% of the original retail price (including tax), depending on the nature of the product and the condition you declare for each piece. This value is confirmed or adjusted as required by our reconditioning team and you are credited with this amount directly to your secondhand.sandro-paris.com account. If our team finds the products sent are not functional or fall outside the scope of the trade-in scheme, your account will not be credited. Products that have been rejected will not be returned to you but will be donated to a charity or reused as part of a partner upcycling programme.

You will be able to convert all or part of your credit into a voucher. You must indicate whether you wish to use it on sandro-paris.com, in-store (excluding corner stores), or on secondemain.sandro-paris.com. Your voucher will then be generated and will be valid for 1 year, non-cumulative, and for single use. Specifics for online Outlet sales: Second-hand vouchers are not valid for Outlet products.

You have 14 days from receiving your parcel to return an item. If you placed your order with a Sandro Secondhand account:

- Sign in to your customer area.
- Declare your return. A shipping label will be generated. You are responsible for return shipping costs. An amount of 5€ corresponding to the return shipping costs will be deducted from your refund.
- You will be refunded once the return has been received.

If you placed your order without a Sandro Secondhand account: please email secondemain@relationclient.sandro-paris.com with your order and shipping information to request your return.

Items cannot be exchanged; you must proceed with a return and make a new purchase.

If you notice a defect or inconsistency, you can contact Customer Services. You will be asked to send:

- Your order number
- The product reference, its colour and size
- A comment specifying the problem encountered
- Photo(s)

When you make your trade-in request, our simulator will propose a buy-back value between 15% and 55% of the original retail price (including tax), depending on the nature of the product and the condition you declare for each piece. This value is confirmed or adjusted as required by our reconditioning team and you are credited with this amount directly to your secondhand.sandro-paris.com account. If our team finds the products sent are not functional or fall outside the scope of the trade-in scheme, your account will not be credited. Products that have been rejected will not be returned to you but will be donated to a charity or reused as part of a partner upcycling programme.

You can convert all or part of your credit into a voucher. You must indicate whether you want to use it on sandro-paris.com, in store (excluding concessions) or on secondhand.sandro-paris.com. After making your credit conversion request, your voucher will be generated within 48 hours. Once your voucher has been generated, it will be valid for 1 year. It cannot be combined with other vouchers or offers and can only be used in a single transaction. Specifics of online Outlet sales: Secondhand vouchers are not valid on Outlet products. Also note that when using a voucher on the e-commerce site sandro-paris.com, the purchase cannot be made if the amount of the order is equal to 0 €.

We deliver only in France, the Netherlands, Germany and Belgium.
Delivery is made by Colissimo and Mondial Relay, at home or in a relay point.

For metropolitan France:
The delivery time is between 3 and 5 working days
The expenses are of X€ for a delivery in point relay, of X€ for a delivery at residence without signature and of X€ for a delivery at residence WITH signature.
The amount will be displayed during the payment of the order.

For the Netherlands, Germany and Belgium:
The delivery time is between 5 and 7 working days
The fees are X€ for a delivery in a relay point, X€ for a home delivery without signature and X€ for a home delivery WITH signature.
The amount will be displayed during the payment of the order

You have 14 days from the date of receipt of your order to return an item.

You are responsible for the return shipping costs, which will be deducted from the refunded amount once the return has been received and validated.

Making a return is simple:
Log in to your "2nd hand name" account and register your return
Download and print the pre-addressed return label. This is available in your customer account, under "my orders".
Pack the item(s) in a sturdy box and attach the delivery note.
Drop the package at the place indicated on your return label

Items being returned must be returned in the same condition as indicated at the time of purchase, without having been damaged, stained, washed, altered or worn (except for the fitting), with the original packaging and all accessories related to the products, such as packaging, labels, and the original invoice

If the return is accepted by our services, the Customer will receive an email confirming the refund, as soon as possible and at the latest within 14 days following the date of receipt of the return in our warehouses.
The amount refunded will correspond to the item(s) returned, minus the return shipping costs.