Processing second-hand sandro pieces
Each piece available on the Sandro Secondhand website goes through numerous stages to guarantee its authenticity, condition and cleanliness.
1. Receipt of products sent by our customers
2. Washing and drying
4. Sandro quality control
5. Possible minor repairs
8. Order preparation
9. Returns management
Customers who have resold a Sandro item they no longer wear will receive a prepaid shipping label. This enables them to send their items free of charge and directly to the French textile reconditioning specialist with whom we work.
Product authentication, cleaning, quality control, storage, shipping and returns of Sandro Secondhand items will be carried out on site.
After the items have been checked and authenticated by our specialists, customers receive a voucher to use on the Sandro Secondhand website, in our physical stores or on sandro-paris.com.
Cleaning second-hand pieces
All incoming pieces are sorted according to the kind of washing they require. Cleaning depends on the characteristics of the garment, such as its material, any embellishments, colour, etc.
Depending on these criteria, the garments will be cleaned by the specialist or sent to the dry cleaner. Delicate pieces are cleaned in separate bags to preserve the quality of the fabric.
For cleaning, the specialist uses REACH-certified products from the ECOLAB brand (so they comply with current regulations and legislation), manufactured at the Châlons-en-Champagne production site and ISO-certified (a standard applied to environmental management systems).
Depending on the specifics of each piece, they will be machine-dried or dried on hangers.
Ironing & quality control
The cleaned and dried pieces are then ironed, and our experts carry out rigorous quality control, including a detailed analysis of the overall condition of the piece and the quality of the fabric, checking the completeness and condition of the buttons, the inside of the pockets, the seams, etc.
Possible repairs and refurbishment
Designed to last, the majority of the pieces we receive are in excellent or very good condition.
However, if required, certain pieces can be sent for repair so that we can offer you pieces of impeccable quality on the Sandro Secondhand website.
Our experts carry out minor repairs such as reinforcing buttons, sewing on labels, redoing invisible stitches, etc.
Photoshoots & storage
The pieces are now ready to be photographed and uploaded to the Sandro Secondhand website.
Pending their second life in your wardrobe, they are stored by our specialists in a dedicated space.