Any questions?

• How are items reconditioned?

  Each piece available on the Sandro Secondhand website undergoes numerous stages to guarantee its authenticity, condition and cleanliness.
  
  - Receiving pieces: Customers who have resold a Sandro item they no longer wear will receive a prepaid shipping label. This enables them to send their items free of charge and directly to the French textile reconditioning specialist with whom we work. Product authentication, cleaning, quality control, storage, shipping and returns of Sandro Secondhand items are carried out on site. After the items have been checked and authenticated by our specialists, customers receive a voucher to use on the Sandro Secondhand website, in our physical stores or on sandro-paris.com.
  
  - Cleaning second-hand pieces: All incoming pieces are sorted according to the kind of washing they require. Cleaning depends on the characteristics of the garment, such as its material, any embellishments, colour, etc. Depending on these criteria, the garments will be cleaned directly by the specialist or sent to the dry cleaner. Delicate pieces are cleaned in separate bags to preserve the quality of the fabric. For cleaning, the specialist uses REACH-certified products from the ECOLAB brand (so they comply with current regulations and legislation), manufactured at the Châlons-en-Champagne production site and ISO 14001-certified (a standard applied to environmental management systems). Depending on the specifics of each piece, they will be machine-dried or dried on hangers.
  
  - Ironing & quality control: The cleaned and dried pieces are then ironed, and our experts carry out rigorous quality control, including a detailed analysis of the overall condition of the piece and the quality of the fabric, checking the completeness and condition of the buttons, the inside of the pockets, the seams, etc.
  
  - Possible repairs and refurbishment: Designed to last, most of the pieces we receive are in excellent or very good condition. However, if necessary, certain pieces can be sent for repair in order to offer you pieces of impeccable quality on the Sandro Secondhand website. Our experts carry out minor repairs such as reinforcing buttons, sewing on labels, redoing invisible stitches, etc. The repaired pieces then undergo a second quality check.
  
  - Photoshoots & Storage: The pieces are now ready to be photographed and uploaded to the Sandro Secondhand website. Pending their second life in your wardrobe, they are stored by our specialists in a dedicated space. le spécialiste.

• Is the trade-in scheme available abroad?

  Residents of mainland France (including Corsica), Germany, the Netherlands, Spain, Belgium, Portugal, Austria and Luxembourg are eligible for our trade-in scheme :
  - In one of our participating stores or via postal delivery for Metropolitan France (including Corsica).
  - Via postal delivery for Germany, the Netherlands, Spain, Belgium, Portugal, Austria and Luxembourg.

• How much will I receive for the items I trade in?

  During your return request, our simulator offers a trade-in value, ranging from 15% to 55% of the original retail price including taxes, depending on the nature of the product and the condition you declare for each item. This value is either approved or may be adjusted by our reconditioning team based on the condition observed by our experts. You will be credited with this amount directly to your secondemain.sandro-paris.com account. If our team finds that the products you send us are not functional or fall outside the scope of the return, your account will not be credited.

• How do I use my credit?

  You can convert all or part of your credit into a voucher. You must indicate whether you want to use it on sandro-paris.com, on secondhand.sandro-paris.com or in store only available for the Netherlands (excluding concessions). After making your credit conversion request, your voucher will be generated within 48 hours. Once your voucher has been generated, it will be valid for 1 year. It cannot be combined with other vouchers or offers and can only be used in a single transaction. Specifics of online Outlet sales: Secondhand vouchers are not valid on Outlet products. Also note that when using a voucher on the e-commerce site sandro-paris.com, the purchase cannot be made if the amount of the order is equal to 0 €.