SANDRO SECOND HAND
Driven by the personal convictions of Evelyne and Ilan Chetrite, Founders and Artistic Directors, Sandro reaffirms its commitment to contributing to the transition toward more responsible, sustainable, and circular fashion. Convinced that the longevity of collections extends beyond the season for which they are created, Sandro aims to give them a new chapter that responds to today’s concerns by launching the new Sandro Second Hand service.
Sandro has strived to make the process as easy as possible for those wishing to resell their products, simplifying each step to the maximum. After completing a form on the Sandro Second Hand website, sellers send their items to the Sandro team. Following authentication and quality control, a voucher is issued to them. This voucher can be used to purchase new Sandro pieces in-store or online. The Sandro team then handles putting the collected items back on sale on the platform, providing a high-quality shopping experience aligned with the brand’s image.
This circular approach marks a key new step in Sandro’s responsible commitments, a drive that has been spearheaded for several years by Evelyne and Ilan Chetrite.
Discover our commitments in more detail on Sandro for the Future.
FREQUENTLY ASKED QUESTIONS
How does the online tradein service work?
For your product to be accepted, it must be in perfect condition – please refer to our buyback conditions for more details.
- Select the items you wish to resell, then follow the online instructions to create your account and list the products you want to sell.
- Once your buyback request is generated, print the transfer voucher, sign it, and place it in your package.
- Send your items to us by mail using the provided prepaid shipping label. You can pack your products in any box of your choice.
- Upon receiving your package, our Quality Experts will check the condition of your items. If the buyback conditions are met, you will be notified by email within 15 days, and your credit will be added to your Second Hand account. In the “My Credits” section of your Second Hand account, you can generate one or more vouchers valid for 12 months from the date of issue:
- In-store
- On our Second Hand website
If multiple items are accepted, you will receive credit corresponding to the total value of the items resold.
In what form will I receive payment for my buybacks, and do I need to wait for my item to be sold to receive my credit?
Once your items have been checked and approved by our Quality Experts, you will receive your payment in the form of credit, available in your member account under the “My Credits” section. You can then generate a voucher to use at:
- Sandro Paris
- Sandro Second Hand
- In-store
No need to wait for your item to be sold!
Are the items I send refurbished?
Upon receiving your items, our experts authenticate them and check their condition.
Each piece is restored for sale and re-tagged. It undergoes cleaning and/or ironing using environmentally friendly methods.
AUTHENTICATED, CLEANED, CHECKED
DELIVERY IN 3 TO 5 DAYS
RETURNS WITHIN 14 DAYS
